FAQs

Your big questions, answered.

How Long Will It Take to Receive My Order?

Each and every order from Victor Custom Shirts is one-of-a-kind. Due to the custom nature of the shirts, you can expect your order to take 3-5 weeks* from the time of payment to delivery.

*Orders placed during our Black Friday / Cyber Monday Sale or Christmas / New Year's may take up to 6 weeks.

What is the Cost of Shipping?

All orders totalling $150 or more qualify for free shipping within the continental United States. For order under $150, a standard flat-rate shipping cost of $10 will be applied for shipping within continental United States.

How Will My Order Be Shipped?

Based on your location and order size, we will choose the most efficient method and carrier for delivery. For specific shipping details, you can email info@victorcustomshirts.com.

Which Countries Do You Ship To?

We currently only offer flat rate shipping to addresses within the continental United States. Canadians wishing to purchase shirts can email info@victorcustomshirts.com for special shipping pricing and details.

What Is Your Return Policy?

We offer a 100% satisfaction guarantee on all Victor Custom Shirts! You can choose between a full refund, exchange or store credit within 30 days of the purchase date. After 60 days, you can qualify for a full exchange or store credit, and after 90 days you may qualify for store credit.

If you are not happy with your order, please contact us immediately at info@victorcustomshirts.com and we will do everything possible to correct the issue.

Please include the following details in your email:

  • Your name and phone number
  • Your order number
  • The reason for returning the item(s)
  • Any photos of the issue (if possible)
  • Any other relevant feedback

Where Do I Send My Return?

Once we have confirmed your return details by email, you can send your shirt to:

Victor Custom Shirts
C/o PB & J Fulfillment
12061 Foothill Blvd
Suite B
Sylmar, CA 91342

Can I Return Washed, Damaged Or Worn Items?

Because custom shirts cannot be resold, we do not accept returns on washed, damaged or worn items. We ask that you please try on your shirt before washing it to ensure the fit is perfect. Victor Custom Shirts are made for you and only you, and they are designed so they don't need to be loosened or shrunk in the dryer.

How Should I Care For My Shirt?

Victor Custom Shirts are made using 100% cotton, which means that heat will cause some shrinkage to the fabric. We recommend washing your shirt in cold water and either "cool dry" or "hang dry" to keep the fit true.

Professional dry cleaning and pressing are also great options to prevent shrinkage. If you choose this route, ensure that the instructions are for dry cleaning and not laundering, where they will wash and dry the shirt using high heat.

What is Size: You?

Have you found the perfect collar, but the rest of the shirt feels like a tent? Do you have a small waist, but broad shoulders? Are you sick of folding, bunching and scrunching the back of your shirt to tuck it in?

It probably comes as no surprise that standard dress shirts fit only about 15% of men.

That's why we introduced Size: You. We customize shirts to your specifications, hiding the parts you want hidden and accentuating the parts you want to show off. Your shirt is YOUR SHIRT. No extra pleats, no bunching or folding – no compromises.

Size: You isn't just about size, either. With Victor Custom Shirts, you can choose all the extras to make it your style. You can pick the perfect collar to frame your face, whether you want a pocket or monogram - even your favorite cuff style or color.

The ultimate shirt, custom-made to your specifications. That is Size: You.


How Can I Contact Victor Shirts?

For any questions or inquiries, please email info@victorcustomshirts.com